Refund policy

The Velora Commitment

At Velora Lab, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to assist you with a seamless return process.

• Return Window: You may return eligible items within 14 days of delivery.

• Condition: To honor our purity standards, items must be unused, unopened, and in their original botanical packaging.

• Refunds: Approved refunds are processed to your original payment method within 5–7 business days.

To initiate a return, please contact our concierge team at veloralab7@gmail.com.