Shipping Policy

Last updated: January 4, 2026

At Velora Lab, we take the utmost care in ensuring our botanical innovations reach you safely and efficiently.

1. Processing Time

Every order is handled with precision.

• Orders are typically processed and prepared for shipment within 1–3 business days.

• You will receive a formal confirmation email as soon as your parcel begins its journey.

2. Shipping Methods & Delivery Estimates

We partner with global logistics leaders to provide tracked shipping. To maintain transparency, please note our current estimated delivery windows:

• Standard Delivery: 7 to 15 business days.

• Peak Periods & Remote Locations: During high-demand seasons or for remote destinations, delivery may take up to 20 business days.

3. Shipping Costs

Shipping fees are calculated with precision at checkout, based on your location and the selected delivery method.

4. Order Tracking

Once your order departs from the Lab, you will receive a tracking number via email, allowing you to monitor its progress in real-time.

5. Lost or Damaged Items

In the rare event that your order is lost in transit or arrives damaged, please contact our concierge team immediately:

• Email: veloralab7@gmail.com

• We are committed to resolving any delivery issues swiftly to ensure your satisfaction.

6. Important Note

Please understand that delivery times are estimates. Factors beyond our control, such as international customs processing or local postal delays, may occasionally influence the final arrival date.