Privacy policy

Privacy Policy

Last updated: January 4, 2026

At Velora Lab, we value the trust you place in our botanical expertise. Protecting your personal data is a fundamental part of our commitment to excellence and conscious luxury. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use our services, or make a purchase from our store.

1. Personal Information We Collect

To provide you with a curated shopping experience, we collect or process the following categories of information:

  • Contact Details: Name, billing and shipping addresses, phone number, and email address.

  • Financial Information: Payment card details and transaction history, processed securely via our partners.

  • Account Information: Username, password, and shopping preferences.

  • Device & Usage Data: IP address, browser type, and how you interact with our botanical collections.

2. How We Use Your Information

We use your personal data to honor our commitment to you:

  • Order Fulfillment: Processing payments, arranging shipping, and facilitating returns.

  • Marketing & Aesthetics: Sending curated invitations and promotional offers via email (only with your consent).

  • Security: Authenticating your account and preventing fraudulent activity to ensure a safe journey.

  • Communication: Providing dedicated customer support through our concierge service.

3. Disclosure to Third Parties

We share your information with trusted partners to ensure the best possible service:

  • Shopify: Our primary platform for hosting and order management.

  • Logistics Partners: To deliver your orders to your doorstep.

  • Legal Compliance: When required by law or to protect our rights.

4. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

  • Access & Correction: The right to request a copy of the data we hold or correct inaccuracies.

  • Deletion: The right to request that we erase your personal information.

  • Communication Preferences: You may opt out of promotional emails at any time by using the "unsubscribe" link.

5. Data Security

While we implement high-level security measures to protect your information, please note that no method of transmission over the internet is 100% secure. We recommend keeping your account credentials confidential.

6. International Transfers

Your information may be processed and stored outside your country of residence. We ensure these transfers comply with recognized legal mechanisms and data protection standards.

7. Contact Us

For any questions regarding our privacy practices or to exercise your rights, please contact the Velora Lab Concierge:

  • Email: veloralab7@gmail.com

  • Address: 2 Rue Cosmos, Fermont, QC, G0G 1J0, Canada